Wind Tre, leader of the mobile market in Italy and one of the main operators for fixed-line telecommunications, has signed an agreement with IBM Italia for the development of Artificial Intelligence solutions based on IBM Watson and IBM Cloud.
An innovative virtual operator, based on IBM Watson, will support the Wind Tre customer care specialist to handle the customer requests via the phone. An important evolution of the service model that will enable greater efficiencies and flexibility in customer management.
Thanks to the agreement with IBM, Wind Tre will adopt the “AI based caring” solutions to support the digital transformation of processes, with the aim of innovating the service and reducing costs. The areas of application include interaction with customers, technological operations and business management processes.