Consumer Associations

Consumerism is the area of law which protects and safeguards the interests of consumers, defined as users of material goods and services for personal use. In Italy, the first Consumer Association was founded in 1955. However, Consumer Protection has only really been developed in over the last two decades, with the introduction of specific national legislation in line with EU indications. In 1998, at what was then known as the Ministry for Productive Activities, the National Council of Consumers and Users (CNCU) was founded, and it still acts today to unite Italy’s most important Consumer Associations under the auger of what has now become the Ministry of Economic Development. The last important feature of national consumer legislation to be introduced was the Consumer Code (Legislative Decree no.206/2005) which consolidates, coordinates and simplifies the existing regulations protecting the rights of consumers and users. Today, Italy has 20 Consumer Associations which are members of the CNCU, in addition to numerous other associations that work on a local or national level but which have not received Government recognition. Wind Tre, in line with its key value of transparency for the customers of the brand “Wind” and “3” and in order to establish and consolidate stable and ongoing relations with the world of Italian consumers, has a special department responsible for Consumer Association relations (the Consumer Associations department). The dialogue between this department and Consumer Associations takes place on an operative level and an institutional level, both nationally and locally:

  • on an operative level, the confrontations takes place through the management of complaints and joint settlements of issues presented by users through a Consumer Association;
  • institutional discussions on a national level cover issues or projects of shared interest and often involve joint working groups put together by ministries or antitrust authorities;
  • local relations consist in meetings with local Consumer Association bodies which relate to customers on a daily basis and are designed to promote Wind Tre’s efforts to improve its services and ensure customer satisfaction.
Consumer Associations

This table shows a list and the web sites of the Consumer Associations that signed the regulations and protocol for the new ADR.

Association Address Telephone Number Fax
ACU Via Padre Luigi Monti, 20/C 20162 MILANO Tel. 026428337 026425293
ADICONSUM Viale Degli Ammiragli n. 91 00136 ROMA Tel. 064417021 0644170230
ADOC Via Tor Fiorenza, 35 00199 ROMA Tel. 0686398975 0686329611
ADUSBEF Via Farini, 62 00185 ROMA Tel. 064818632 064818633
ALTROCONSUMO Via Valassina, 22 20159 MILANO Tel. 02668901 0266890288
ASSOUTENTI Vicolo Orbitelli, 10 00186 ROMA Tel. 066833617 066867434
CASA DEL CONSUMATORE Via Bobbio 6, 20144 MILANO Tel. 0276316809 0276392450
CENTRO TUTELA CONSUMATORI UTENTI Via Dodiciville, 2 39100 BOLZANO Tel. 0471975597 047979914
CITTADINANZATTIVA Via Cereate 6, 00183 Roma Tel. 06367181 0636718333
CODACONS Viale Mazzini, 73 00195 ROMA Tel. 063725809 063701709
CODICI Viale Marconi, 94 00146 ROMA Tel. 0655301808 0655307081
CONFCONSUMATORI Via Mazzini, 43 43100 PARMA Tel. 0521230134 0521285217
FEDERCONSUMATORI Via Palestro, 11 00185 ROMA Tel. 0642020755 0647424809
LEGA CONSUMATORI Via delle Orchidee, 4A 20147 MILANO Tel. 0248303659 0248302611
MOVIMENTO CONSUMATORI Via Piemonte, 39/A 00187 ROMA Tel. 064880053 064820227
MOVIMENTO DIFESA DEL CITTADINO Via Casilina 3/T 00182 Roma Tel. 064881891 064820227
U.di.Con. - UNIONE DIFESA CONSUMATORI Via Santa Croce in Gerusalemme, 83/B - 00185 Roma Tel. 0677250783 0677591309
UNIONE NAZIONALE CONSUMATORI Via Duilio 13 00192 ROMA Tel. 063269531 063234616
ASS. UTENTI DEI SERVIZI RADIOTELEVISIVI Via Giuseppe Andreoli, 2 – 00195 Roma Tel. 0662289628
Download
ADR entity
Download
Protocol of the conciliation procedure of the institution Wind Tre spa Adr – Business bureau of CNCU
Protocol of the Conciliation procedure and ADR Indentity

On the basis of the Protocol and Conciliation Rules signed between the customers association and Wind Tre, the Consumers Association can submit a request of conciliation representing the customer. The consumer can alternatively proceed independently

Protocol of the Conciliation procedure and ADR Indentity

On the basis of the Protocol and Conciliation Rules signed between the customers association and Wind Tre, the Consumers Association can submit a request of conciliation representing the customer. The consumer can alternatively proceed independently

Download
ADR entity
Download
Protocol of the conciliation procedure of the institution Wind Tre spa Adr – Business bureau of CNCU
Protocol of the Conciliation procedure and ADR Indentity
On the basis of the Protocol and Conciliation Rules signed between the customers association and Wind Tre, the Consumers Association can submit a request of conciliation representing the customer. The consumer can alternatively proceed independently. LINK
Application for the Customer Instructions for the free procedure of conciliation for the consumer

After having submitted a written claim or following a written reply by "Wind Tre" regarding the report, the Customer who is not satisfied, at his own choice, can independently compile the Conciliation Application, following the instructions on the form and in ADR Regulation, by signing and sending it to the addresses indicated in the ADR Regulation, enclosing a copy of the valid identity document signed (Self-certification procedure as art. 45 subsection 2, of Presidential Decree No. 445 of 28/12/2000). Sustainability Report.

DOWNLOAD MODULO RICHIESTA CONCILIAZIONE UTENTE
ODR (Online Dispute Resolution)
The European Regulation regarding the Online Dispute Resolution (ODR) - Regulation (EU) No. 524/2013 of the European Parliament of 21 May 2013 - concerns the procedures aimed to extrajudicially solve the disputes between companies and consumers origined by contracts for goods and services signed online. The Conciliation Application can also be sent through a platform managed by the European Commission by clicking on the LINK