Consumerism is the area of law which protects and safeguards the interests of consumers, defined as users of material goods and services for personal use.
In Italy, the first Consumer Association was founded in 1955. However, Consumer Protection has only really been developed in over the last two decades, with the introduction of specific national legislation in line with EU indications. In 1998, at what was then known as the Ministry for Productive Activities, the National Council of Consumers and Users (CNCU) was founded, and it still acts today to unite Italy’s most important Consumer Associations under the auger of what has now become the Ministry of Economic Development. The last important feature of national consumer legislation to be introduced was the Consumer Code (Legislative Decree no.206/2005) which consolidates, coordinates and simplifies the existing regulations protecting the rights of consumers and users.
Today, Italy has 20 Consumer Associations which are members of the CNCU, in addition to numerous other associations that work on a local or national level but which have not received Government recognition.
Wind Tre, in line with its key value of transparency for the customers of the brand “Wind” and “3” and in order to establish and consolidate stable and ongoing relations with the world of Italian consumers, has a special department responsible for Consumer Association relations (the Consumer Associations department). The dialogue between this department and Consumer Associations takes place on an operative level and an institutional level, both nationally and locally:
This table shows a list and the web sites of the Consumer Associations that signed the regulations and protocol for the new ADR.
On the basis of the Protocol and Conciliation Rules signed between the customers association and Wind Tre, the Consumers Association can submit a request of conciliation representing the customer. The consumer can alternatively proceed independently
After having submitted a written claim or following a written reply by "Wind Tre" regarding the report, the Customer who is not satisfied, at his own choice, can independently compile the Conciliation Application, following the instructions on the form and in ADR Regulation, by signing and sending it to the addresses indicated in the ADR Regulation, enclosing a copy of the valid identity document signed (Self-certification procedure as art. 45 subsection 2, of Presidential Decree No. 445 of 28/12/2000). Sustainability Report.
Wind Tre S.p.A. utilizza su questo Sito cookie al fine di personalizzare i contenuti promozionali in base ai potenziali interessi dell'utente. Inoltre, per offrirti una migliore esperienza digitale su questo sito, utilizza cookie di 'terza parte', ovvero cookie statistici di tipo analitico inviati da Google Inc. nell'ambito del servizio di analisi statistiche in forma aggregata denominato Google Analytics.
Proseguendo con la navigazione mediante accesso ad altra area del sito o selezione di un elemento dello stesso (ad esempio, di un'immagine o di un link) o cliccando sul tasto 'Accetta' presti il consenso all'uso dei cookie e ci autorizzi a memorizzare e ad accedere a tali cookie sul tuo dispositivo.
Se vuoi saperne di piu' o negare il consenso a tali cookie
. Se non accetti ti preghiamo di chiudere questa finestra del tuo browser.